Refund policy

We want you to be fully satisfied with your purchase from Remote Comfort.

If something isn’t right, we’re here to help.

Returns

You may request a return within 30 days of receiving your item.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase (order number) is required

To start a return, please contact us at:
📧 support@remotecomfort.store

Returns sent without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

  • Your order number

  • Photos or videos showing the issue

In these cases, we will offer a replacement or full refund, including return shipping if applicable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to your original payment method

  • Processing time may take 5–10 business days, depending on your bank or payment provider

Non-Returnable Items

Certain items are not eligible for return:

  • Gift cards

  • Items marked as final sale

  • Items damaged due to misuse or normal wear and tear

Exchanges

We do not offer direct exchanges.
If you would like a different item, please return the original item (if eligible) and place a new order.

Contact Us

If you have any questions about returns or refunds, feel free to contact us:
📧 support@remotecomfort.store